This website is using cookies. By using our services, you acknowledge and approve that we use cookies. Read more

FAQ

General

Why should I choose Cashmio?

Cashmio is the world's happiest casino, bringing you 1500+ slots and live casino games from the most popular providers, fast and secure payments and great offers and campaigns. We do everything with happiness and with a quirky sense of humour! We would love you to have fun with us!

Is Cashmio a safe casino?

Yes, that we can guarantee! Cashmio has been in business for more than 5 years, having many happy customers all over the world. Cashmio is operated by Bethard limited, a company that is registered in Malta and licenced in the European Union. Cashmio is operating under a licence issued by Malta Gaming Authority (MGA). MGA casinos are one of the best casinos that you can find: they are safe and secure and offer tax-free winnings within the EU.

For safe playing, we also offer you several responsible gaming tools, to control your own playing and budget.

Sounds good, so how can I register?

It's super simple. Just go to our page, hit the "Register" button and fill in the details.

How can I activate my account?

It's super simple. You will receive an activation code to your to your email or phone. Check your spam box too!

If you have activated your account but the system still asks for your activation code, just log out and log back in. That should do the trick!

Can I play for fun without risking any money?

Of course you can! Almost all our games are available for play with fun money.

I forgot my password, how do I retrieve it?

You retrieve your password by clicking: Forgot your password next to the login field. Or of course you can contact our support Cashmios and they will reset the password for you.

I can´t login to my account, what should I do?

Your account might be locked or you have the wrong logins, best is to contact our support and they will help you right away.

I need help! How can I contact your support?

No worries, we are here for you. Our support is available on live chat 08:00-01:00 CET every day. You can also hit us with an email: support@cashmio.com

Why do I need to register all my personal information?

We want to ensure that no one is wrongfully using your information, and we also need to ensure that all players are over 18 years old. This is something our licence provider requires from us.

Why do I need to verify my account?

We need to be sure that nobody is pretending to be you.

How can I verify my account?

We know that verify process can a teeny-tiny dull thing so we want to make it as easy as possible! If we request your documents, follow these instructions for a smooth process:

  • ID: Send a picture of the photo page of your valid ID (passport, ID card or driver's license) and make sure that all the corners are visible. Don't use flash so that we can see your pretty face.

  • Proof of address: Upload a document of your home address (like electricity, gas or water bill), not older than 3 months. Make sure that all the corners are visible.

  • Proof of payment:

    • Bank statement: Upload your bank statement that is not older than 3 months. Screenshots from your internet banking are, or an official stamped documents are accepted. Make sure that the bank logo, account number, your name are visible. The image should not be blurry.
    • Skrill/Neteller/EcoPayz/MuchBetter: Screenshots showing your name, email address and account ID are accepted. The image must not be blurry. The image must be in colour.
    • Credit card: Send a picture of your card. All 4 corners need to be visible. The first 6 AND the last 4 digits of the card number must be visible. The middle digits need to be covered. (No more information except the middle digits can be covered).The image must not be blurry.

Do I have to pay tax for my winnings?

Not if you are an EU citizen and live in an EU country. As Cashmio has a Maltese licence, all winnings are tax-free – whoop, whoop! But in all cases, we recommend that you check everything with your local tax office.

Can I play at Cashmio from my mobile or tablet?

Yes! Cashmio is planned to fit perfectly on all mobile devices!

How can I limit my gambling?

Cashmio offers you a tool box to limit your playing! There is a section on your profile menu where you can set daily, weekly or monthly limits for yourself or take a time-out, and of course our customer support is more than happy to help with setting limits too.

Do you have a VIP programme?

Yes, we have a loyalty programme for our good, loyal players. You can contact our support and ask that our loyalty team contacts you and tells more about our loyalty benefits and perks.

Bonuses

What kind of bonuses Cashmio has?

We loooooove bonuses! All kinds of them. We have reload bonuses, no deposit bonuses, free spin bonuses, match bonuses, even instant accesses to bonus rounds.

Hmm... sounds good! What kind of welcome offer do you have?

The first welcome offer is a 100 % bonus up to €50 and 10 Free Spins on the Dwarfs Gone Wild, and it's available for players from the following countries: Norway, Malta, New Zealand, Japan and Canada. The minimum deposit to claim the welcome offer is €20, USD 20, CAD 20 or NZ$ 30.

Players from India will get a 100% bonus up to ₹20 000 with a minimum deposit of ₹800.

Please note that you cannot get bonuses if you deposit with Skrill, Neteller or Paysafecard.

What kind of wagering requirements do you have?

Glad you asked. With free spin bonuses, you will need to wager the winnings from the free spins 45 times within 7 days before you can withdraw your wins. With %-bonuses, you will need to wager your deposit and bonus money 30 times within 7 days.

What does wagering mean?

Wagering means that you will have to turn over the bonus 45 times. I.e if you have a 1 EUR bonus you would have to play for 45 EUR to complete the wagering.

What are free spins?

Free spins mean that you get to play a number of rounds on a casino game for free. For example 10 free rounds. You will have the same chance of winning as you would with playing with free money.

Payments

Is it safe to deposit at Cashmio?

Yes, it is completely safe to deposit to Cashmio and you can at any time withdraw the money after completing the wagering requirements.

What kind of payment methods can I use?

We have a wide variety of payment options, depending on the country you are living. The easiest way to see your available deposit and withdraw options, is to enter the deposit or withdraw page :)

How long does it take to process my payments?

Deposits are instant!

With withdrawals, we want to get your wins to you as fast as a lightning. Withdrawals depend on the method you are using. Usually, Trustly is very fast, and you can get your winnings to you even within minutes!

Credit cards usually take 1–3 banking days. Bank transfers can take up to 5 banking days depending on your bank.

I made a deposit but the money has not arrived to my player account?

Deposits are supposed to be instant, but sometimes funds get stuck. Please contact our support so they can help locate your funds.

I am trying to withdraw but the transaction is failing?

This might be due to that you are trying to withdraw more than you have on the account. Or that you are not withdrawing with the same method as you used for deposit. It can also be that you have an active bonus that still has wagering left.

Technical

The games are very slow, what should I do?

Please check first that your internet connection is working properly. Also check that you have the latest version of the browser and flash installed.

The game froze, is my money safe?

Your money is safe, when you open up the game the next time you will start at the same round where you left off.

How do I take a screenshot (printscreen)?

Taking a screenshot in Windows:

  • Press “Print Screen” on the keyboard (this button is usually on the right hand side of the keyboard).
  • Open the program “Paint” or “Word” on your computer, and then use short command Ctrl + V (or choose Paste from the Edit menu). An image will be pasted ( this is the image that the computer saved when you clicked the “Print Screen” key).
  • Save the file on your computer.
  • Attach the file to an email and send it to us.

Taking a screeshot on Mac OS

  • Press Shift + Command +4, then press the space bar and a camera will appear. Click with the mouse to take a snapshot of the current window. The image is saved on the computer desktop with the current time and date.
  • Attach the file to an email and send it to us.

How do I delete cookies & cache?

Internet Explorer

  • Go to "tools"
  • Select "internet options -Go to the tab named "General".

Mozilla Firefox

  • Choose the "menu button"
    • Select "History", then "Clear Recent History"
    • Set Time range to clear to Everything
    • Make sure that "Cookies" is checked and confirm "Clear now"

Safari

  • Click on "Safari", then "Preferences" and choose "Privacy"
  • Click "Details"
  • Select the websites you want to remove the cookies from (or all websites), then click on "Remove" or "Remove all"
  • Click on "Done" once you have finished removing cookies on websites

Google Chrome

  • Choose the Chrome menu on the browser toolbar
  • Select "tools"
  • Then select "Clear browsing data"
  • Select the following using the checkboxes: "Cookies and other site and plug-in data" and "Cached images and files"
  • Click on "Clear browsing data"

    On your iPhone

  • While on the "Home screen", choose "Settings" then "Safari"
  • Tap on "Clear cookies"

On your Android

  • Open your browser
  • Press the menu key, then press "More"
  • Choose "Settings"
  • Scroll down until you see "Privacy settings section" and choose this
  • Press "Clear all cookie data", then hit "OK"

iPhone iOS 9 or iOS 8

  • Open the "Settings app" on your phone
  • Scroll down and find Safari- tap this
  • Then tap on "Clear History and Website Data" in the bottom of the screen